Linux VPS with Less Than 1GB of RAM Can't Use cPanel

Broader Topic: Koddos
Sentiment: Negative
Post # 2829 posted in:
Rant & Rave - Business - Internet
Amarutu Technology Ltd
Amsterdam, Netherlands, Europe

If you plan on using cPanel watch out for any Linux VPS hosting packages that do not come with at least 1GB of RAM. I learned this lesson the hard way when I bought OpenVZ VPS Plan A from Koddos.Net and ordered cPanel for an additional $22. Not only did this not come with cPanel installed but when I tried to install it via control panel in the client area it did not work. After opening a support ticket I got this answer:

"Hello, auto-install of cPanel did not work due to: 2019-09-08 18:37:04 622 19640 (ERROR): cPanel, L.L.C. requires a minimum of 768 MB of RAM for your operating system.

2019-09-08 18:37:04 623 19640 (FATAL): Increase the server's total amount of RAM, and then reinstall cPanel & WHM. Please check this page:"

As a result I bought another 1GB of RAM for $18 a month and I was up to about $50 a month in fees. Had I just bought Plan B I would have gotten the RAM I needed with hosting for $17.99 and my total with cPanel would have been about $40. So, if you want to give them a shot you must purchase at least Plan B. This comes to my gripe that if cPanel needs more than Plan A offers then they should not offer to sell cPanel to people purchasing Plan A.

The main reason I quit using Koddos was not due to this memory issue. It was poor support of cPanel, I will admit that my lack of experience in Linux environments also played a large role here. If I were more experienced I may have been able to install cPanel via SSH after adding the new RAM without reinstalling the OS.

After four days I still could not use the VPS because despite purchasing new RAM and re-installing the operating system I could not install cPanel. I thought when I ordered it that it came with cPanel but Koddos says I just paid for a cPanel license. After the operating system was re-installed I could not login to the root using my old password or after changing the root password in the Koddos control panel. I also could not install cPanel using the Koddos control panel because even though it appears to have a one click install, that one click did not work. Out of time I cancelled and signed up with a new host. Only after I cancelled did they offer to set all this up themselves.

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I will hold off on rating them until I see how they handle the refund request.

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I got a full refund! So they are at least safe to try.

Like I said my own inexperience may have been a factor. The last response I got from them recommended their Managed VPS. I was hoping that I could use an un-managed with a good control panel, but I couldn't even get it installed.

I have since signed up with a different host that says their setup includes the cPanel install at no extra cost, so hopefully that works out. Plus it is a little cheaper.